Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at giosbeautystudio@gmail.com. Please note that returns will need to be sent to the following address: 600 N Pantano Road, 1015, Tucson, AZ 85710, United States.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at giosbeautystudio@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards. We do apologise for any inconvenience.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
If our Products did not meet your needs and you have followed the conditions in this section, we are willing to offer a 14-day refund policy. To request a refund, please reach out to customer service at giosbeautystudio@gmail.com or through our Website. If your order was placed via direct message, email, text, or over the phone, please use the same channels to provide your order information, express any issues and obtain a refund or exchange.
If you prefer to exchange the Products you ordered for other products on the Website barring exceptions, you may request an exchange by emailing our customer support team at giosbeautystudio@gmail.com . If approved, we must receive the Products, shipped at your expense, prior to issuing any exchange.
If you made a purchase via Instagram or any other form of direct messaging, you can also request a refund or exchange by reaching out to any of Gio’s Beauty Studio’s contacts: directly message @GiosBeautyStudio on Instagram, email giosbeautystudio@gmail.com , or call or text our customer support phone number: (520) 276 – 7291 and providing your order information. Refunds are issued on the Sales Price plus any shipping and handling fees.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at giosbeautystudio@gmail.com or (520) 276 - 7291.